Service Terms and Conditions

Please use the Invoice number as a reference for EFT (Electronic Funds Transfer) payments.
EFT payments must reflect and be cleared on our bank account before any party may attend the tour.
Any EFT's not cleared on our system will be dis-regarded and the client will be required to pay by card on arrival.

Cancellation Policy - The Elephant Sanctuary - Hartbeespoort
Cancellations made during the following periods will be refunded as follows:
• More than 7 days - 100% of the deposit / total amount paid.
• between 7 & 2 days – 75% of the deposit / total amount paid.
• between 48 & 24 hours – 50% of the deposit / total amount paid.
• 24 hours or less – 0% of the deposit/total amount paid.
Cancellations must be submitted via email to reservations@elephantsanctuary.co.za
NO REFUNDS will apply for the following:
• International Bank Transfers
• Voucher / Gift card purchases
• Online bookings that were made incorrectly.
• In event that the client has already started the program but decide to stop or not continue with the activity.

50% discount on your birthday is only valid for South African Citizens when presenting a valid South African Identity Document/Card or Drivers Licence.
Pensioner Rates: PLEASE CALL US TO GET THE PENSIONERS RATE. DON'T BOOK ONLINE FOR PENSIONERS.

I hereby undertake to abide by the following terms and conditions of operations and indemnity:

• I will obey all instructions from The Elephant Sanctuary officials and staff at all times and will not approach any elephant nor enter any enclosure or Elephant night shelters without being accompanied by the authorized guide to whom I am appointed.
• No dogs, animals or firearms of any description are allowed. Firearms must be declared at reception.
• No smoking or drinking of alcohol whatsoever during the Elephant Program.
• The copyright to all photographs, both still and moving, remains vested in The Elephant Sanctuary and may not be used for any commercial purposes. For authorized commercial purposes, a release form must be completed and Authorised by the Owner.
• No children may join the Elephant Program without the authorization and presence of an adult taking care of such child.
• I understand that I am obliged to notify the Elephant Sanctuary of any medical condition.
• Each adult must sign their own form and there must be a form for each child signed by a consenting adult.

Right of admission is reserved. Every person (whether a paying guest or otherwise) enters The Elephant Sanctuary at their own risk and such person/their Executors/Heirs/any other representative third party may not claim from, nor undertake legal action against The Elephant Sanctuary, its subsidiaries, affiliates, its owners, members, employees, guides, helpers or agents for any incident or cause whatsoever in connection with damage to property, injury or death arising from an accident or negligence of The Elephant Sanctuary, its subsidiaries, affiliates, its owners, members, employees, guides, helpers or agents either due to such person’s presence on the premises of The Elephant Sanctuary or as a result of such person’s participation in any activity/elephant program as organized by Elephant Sanctuary. Further, The Elephant Sanctuary, its subsidiaries, affiliates, its owners, members, employees, guides, helpers or agents cannot be held liable for damage or injury to or death of any person and/ or damage to or loss of vehicles through theft or other property caused by the conditions of roads and/or by animals and/or by the act or omission of its agents or servants, whether negligently and/ or by any other cause whatsoever.

I freely and willfully agree to all the terms and conditions under which the activity is being conducted.
I hereby agree all information is true and correct and I have read and understand the above.