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Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail: By Phone: We reserve the right to make changes to this policy. Any changes to this policy will be posted
Please use invoice number as reference on payment.
Cancellation policy as follows:
7 days or less – 25% of the deposit/total amount paid.
48 hours or less – 50% of the deposit/total amount paid.
24 hours or less – 100% of the deposit/total amount paid.
In event of the client already started the program but decide to stop or not continue with the activity there will be NO REFUND
Free entrance on your birthday(Elephant Interaction) only valid for SA Citizens when presenting SA ID/Drivers Licence

I hereby undertake to abide by the following terms and conditions of operations and indemnity:

• I will obey all instructions from The Elephant Sanctuary officials and staff at all times and will not approach any elephant nor enter any enclosure or Elephant Night Shelter without being accompanied by the authorized guide to whom I am appointed.
• No dogs, animals or firearms of any description are allowed. Firearms must be declared at reception.
• No smoking or drinking of alcohol whatsoever during the Elephant Program.
• The copyright to all photographs, both still and moving, remains vested in The Elephant Sanctuary and may not be used for any commercial purposes. For authorized commercial purposes, a release form must be filled out and signed by Craig Saunders.
• No children may join the Elephant Program without the authorization and presence of an adult taking care of such child.
• I understand that I am obliged to notify the Elephant Sanctuary of any medical condition.
• Each adult must sign their own form and there must be a form for each child signed by a consenting adult.

Right of admission is reserved. Every person (whether a paying guest or otherwise) enters The Elephant Sanctuary at their own risk and such person/their Executors/Heirs/any other representative third party may not claim from, nor undertake legal action against The Elephant Sanctuary, its subsidiaries, affiliates, its owners, members, employees, guides, helpers or agents for any incident or cause whatsoever in connection with damage to property, injury or death arising from an accident or negligence of The Elephant Sanctuary, its subsidiaries, affiliates, its owners, members, employees, guides, helpers or agents either due to such person’s presence on the premises of The Elephant Sanctuary or as a result of such person’s participation in any activity/elephant program as organized by Elephant Sanctuary. Further The Elephant Sanctuary, its subsidiaries, affiliates, its owners, members, employees, guides, helpers or agents cannot be held liable for damage or injury to or death of any person and/ or damage to or loss of vehicles through theft or other property caused by the conditions of roads and/or by animals and/or by the act or omission of its agents or servants, whether negligently and/ or by any other cause whatsoever.

No refund will apply for online bookings that was made incorrect
Pensioners PLEASE CALL US TO GET THE PENSIONERS RATE. DON’T BOOK ONLINE FOR PENSIONERS.
I freely and willfully agree to all the terms and conditions under which the activity is being conducted.
I hereby agree all information is true and correct and I have read and understand the above:



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